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Latest effective Cisco 600-460 Exam Practice Tests

QUESTION 1
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring
Cisco Unified CVP?
A. agent device, network VRU, ringtone, error
B. ICM dialed number, network VRU, ring back, error
C. agent device, CUCM VRU, ringtone, survivability
D. ICM dialed number plan, network VRU, ringtone, error
E. agent device, network VRU, ringtone, survivability
Correct Answer: A

QUESTION 2
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
A. A total of 100 sign-out reason codes and not ready reason codes.
B. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
C. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
D. There is no limit. You can assign as many team-based reason codes as you like.
Correct Answer: C

QUESTION 3
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center
Enterprise?
A. dumplog router
B. viewlogs rtr
C. dumplog rtr
D. showlogs rtr
Correct Answer: C

QUESTION 4
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal?
(Choose two.)
A. No network VRU is configured for the routing client.
B. VRU PIM just got out of service.
C. Incorrect media file name.
D. Send to originator is not enabled.
E. Primary VRU peripheral gateway is out of service.
Correct Answer: AB

QUESTION 5
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the
Cisco Unified CVP availability are true? (Choose two.)
A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP
Call Server to direct the call correctly.
C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
D. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
Correct Answer: BC

QUESTION 6
Refer to the exhibit.lead4pass 600-460 exam question - q6

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are
equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill
Group
Node priority is left at its default setting.
Which call is answered first?
A. The call that traversed through the A path.
B. The call that traversed through the B path.
C. The call that traversed through the C path.
D. The call that traversed through the D path.
Correct Answer: A

QUESTION 7
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the
user.microapp.ToExtVXML ECC variables?
A. appname=MyVXMLApp
B. app=MyVXMLapp
C. vxmlapp=MyVXMLApp
D. application=MyVXMLApp
Correct Answer: D

QUESTION 8
Which three rules apply when configuring agent teams? (Choose three.)
A. An agent can be a member of only one agent team.
B. An agent can be a member of multiple agent teams.
C. An agent team can have only one primary supervisor.
D. An agent team can have multiple primary supervisors.
E. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
F. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
G. An agent team can have only one primary supervisor but can be a member of multiple teams.
H. An agent team can have multiple primary supervisors but can only be a member of one teams.
Correct Answer: ACE

QUESTION 9
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
A. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
B. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
C. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
D. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
Correct Answer: B

QUESTION 10
Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)
A. connections to the CTI OS server and the Administration and Data server database
B. cluster settings for VOS replication
C. ready and login reason codes
D. wrap-up reasons and phonebooks
E. workflows and workflow actions
F. call variable and ECC variable layout
G. desktop layout and conference resources
H. upload third-party gadgets
Correct Answer: BDEF

QUESTION 11
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control
Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)
A. Cisco Unified Communications Manager
B. Cisco Unified CVP reporting server
C. SIP proxy server
D. Cisco Unified CVP call server
E. Cisco Unified Contact Center Enterprise server
F. VXML gateway
G. Cisco Unified CVP VXML server
Correct Answer: BDG

QUESTION 12
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for
the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose
two.)
A. enables and disables skill groups for an outbound campaign
B. reserves agents for specific outbound campaign
C. controls a percentage of agents to be used in a campaign skill group
D. transfers a call to IVR as a part of IVR campaign
E. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
Correct Answer: AC

QUESTION 13
Refer to the exhibit.lead4pass 600-460 exam question - q13

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer
process from Diagnostic Framework Portico. What does the circled message “R” represent?
A. customer instance name
B. telephony port status
C. configured ports
D. ready ports
E. reserved ports
Correct Answer: D

QUESTION 14
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
A. ICM Organizational Unit
B. ICM facility
C. ICM User Group policy
D. ICM Security policy
E. ICM instance
F. ICM agent users
Correct Answer: ABE

QUESTION 15
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
A. Call, Attribute, SkillGroup, Call Type
B. Call, PQ, SkillGroup, Call Type
C. Call Type, PQ, Attribute, Call
D. Call, Call Type, Proficiency, SkillGroup
Correct Answer: B

QUESTION 16
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to
release 10.5?
A. 500
B. 1000
C. 2000
D. 6000
E. 76,000
Correct Answer: D

QUESTION 17
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice- quality issues. What might
cause this problem?
A. The Cisco voice gateways have too few trunks to accept the inbound calls.
B. The Cisco Finesse is locking up because of a virus.
C. The system has too few DSP transcoding resources to support all the calls across the WAN.
D. Cisco Unified Communications Manager has too few conference bridge resources.
E. A different voice codec is used by the caller and the agent.
Correct Answer: C

QUESTION 18
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
A. Diagnostic Framework Portico
B. Script Editor
C. RTTest
D. Router Log Viewer
Correct Answer: D

QUESTION 19
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)
A. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
B. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
C. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
D. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
E. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat
Correct Answer: EF

QUESTION 20
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact
Center Enterprise solution with Cisco Finesse?
A. Add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), add reason code to team.
B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), add reason code to
team in Cisco Finesse.
C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
D. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
Correct Answer: B

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